Teledermatology

Getting Started

To get started, you simply need to be registered in our system. If you are an existing patient at our practice, just call our front office at (541) 200-2777 and request TeleHealth access.  

Note: If you are new to our practice, we can easily get you established with our clinic to ensure your insurance will cover your TeleDermatology care. Utilizing Klara, a secure, HIPAA compliant text messaging service, we can quickly send you our new patient paperwork and provide directions for submitting a government-issued photo ID and insurance card(s).  

We will need to collect any co-pay due prior to your visit; we will notify you should a co-pay apply and provide a secure online link to pay in advance of your visit. 

Taking Photos

The day before your appointment, you will receive instructions by secure text message for submitting photos of any area(s) of concern. Make sure to use your smartphone’s flash so we can see skin texture. Take high-quality images up close and farther away, where we can also identify the location on the body, where possible. We suggest placing everyday objects next to the area being photographed; for example, coins help us determine the size of lesions. Lastly, we recommend asking another person photograph your lesions of concern, as it can be difficult to do this alone. 

Joining Your Video Session

On the day of your visit, you will be sent instructions by secure text message on how to access your video visit. Make sure you are in an area with a strong wi-fi connection. Once you join the video visit, we will be notified, and your provider will join as soon as they are available. Please be sure your video and microphone are on and working, as well as ensuring your sound is turned on. Should you experience any difficulties, please call our front office at (541) 200-2777. 

If you would like, you can also download the Klara app for Android and iOS devices.  

We also recommend saving our secure texting number ((541) 230-9211) to your phone contacts, as you can text us on that number at any time to initiate secure texting on Klara. 

Our entire staff remains prepared to help with any questions, including how to obtain and use our new TeleDermatology access.